HyMann Soft works hard to provide only quality products and to meet the growing needs of our clients. As a result, we want you to be happy with all our packages.
Therefore, we offer a 30-Day Money Back Guarantee for each of our products regardless the cost of the package. If for any reason you are not completely satisfied with the product you purchased from us or it just does not meet your expectations, you should notify us within 30 days from the date of the purchase and we will process your the refund.
Though before asking for a refund, we would encourage you to make the following:
Query our FAQ database:
Search our online manual and our software manuals. You might be able to find an answer that helps you better use the product to your satisfaction.
Contact our support team:
To see if there is anything further we can do or try. Our support team does its best to solve any issue or to provide a fast fix to a problem.
If the above solutions do not work for you and you already made up your mind to request money back, simply create a support ticket within 30-day of your purchase and we will make you a refund. When requesting to return your money please let us know the reason you wish to stop using our product and service, and if there is anything we can do to keep your business.
|30-Day Money Back Guarantee|
All questions about refunds, including a detailed explanation of why you wish to cancel your order must be sent to our support mailbox: firstname.lastname@example.org. Please headline your ticket with "Refunds". We will review your request within 72 hours. Once your refund has been approved, we will issue a refund on your account and your membership account will be disabled.
Due to the digital nature of our products, only valid claims for refunds shall be considered. This policy is not intended to provide users with a free trial. Please test the software completely and carefully before making a purchase. As with all in-store purchases, it is the customers' responsibility to determine whether the product is appropriate for them before purchasing the product. We reserve the right to refuse any refund request, at our own discretion, should we determine that a customer is not providing valid grounds for a refund or is abusing our money back guarantee policy.
Return policy is void in cases of fraudulent activity. Fraudulent returns are considered stolen property and a violation of International Copyright laws. Your membership will be revoked on charge back orders or returns. We reserve the right to notify appropriate parties and credit agencies in such case.